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Software Support Specialist

About iQmetrix...

With our POS and retail management solutions found in over 19,000 stores, iQmetrix is the largest retail software provider for the North American wireless industry. Beyond our POS, we offer powerful business intelligence, endless aisle, drop ship, e-commerce, and payment solutions, as well as an integrated network of over 35 partners – enabling us to be the single solution to multiple retail challenges. For nearly 20 years, we’ve proven our ability to be the #1 company for supporting wireless retail growth; helping carriers, dealers, and repair providers invest in software that reduces costly inefficiencies, increases profitability, and speeds up transaction times to create great customer experiences. Learn more at

iQmetrix has rated among the Top 50 Best Small & Medium Employers in Canada for five years in a row. Our office is casual, accessible to bus routes and within striking distance of coffee shops, pubs and yes, food trucks. We have free fitness classes, a weekly soccer game in Central Park, hobby groups for everything from board games to knitting, beer taps and a Retirement Planning Program consisting of a matching RRSP and/or Employee Share Ownership component. We balance hard work with a commitment to lifestyle, competitive benefits and exciting perks, but what really make iQmetrix a great place to work are our fun and youthful employees!

We’re always looking for creative and innovative people. If feel you can provide value in a different way, we’re happy to work with you in developing a specific role that best utilizes your skill set.

Required Skills/Experience:

  •  Focus on customer experience and satisfaction
  •  Exceptional verbal and written communication skills
  •  Excellent organizational skills and the ability to manage multiple priorities
  •  Adept at problem solving
  •  High performance individual that takes initiative whenever possible
  •  Comfort in bringing forward creative ideas and solutions
  •  High attention to detail
  •  Ability to work efficiently in both an individual and team environment
  •  A positive and energetic attitude

Preference will be given to candidates who also possess:

  • 2+ years of customer service experience
  • Previous experience in a software/technology support role
  • Post-secondary education in the form of a certificate, diploma or bachelor’s degree
  • Bilingual and able to read, write and speak Spanish proficiently

Duties Include:

  •  Assisting clients with utilizing the core software and all integrated pieces
  •  Troubleshooting any issues clients encounter with the software and supported hardware
  •  Interacting with clients through call, chat and email interfaces
  •  Delivering high-level customer service to clients in a personable, professional, and efficient manner
  • This position may require working weekends and late evenings.
  • We are open on statutory holidays for standard business hours.

Application process:

If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter.  We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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